| Classement des casinos en France
1
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Jusqu'à €450 + 250 Tours Gratuits
Min Dep:
€20
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2
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Coffret de bienvenue €450 + 250 Tours Gratuits
Min Dep:
€20
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The UK’s largest multi-channel casino operator boasts an impressive lineup of 51 venues, each designed to offer visitors a captivating gaming experience. Whether you’re seeking the thrill of classic casino table games such as roulette, blackjack, baccarat, and poker, or the excitement of electronic roulette and a myriad of gaming machines, Grosvenor Casinos has something for everyone. Complement your gaming adventure with our chic bars, delightful restaurants, and a variety of entertainment options that create a vibrant social atmosphere.
2023/24 Strategic KPIs
Strategic Pillar 1 – Provide a seamless and tailored experience for each customer, ensuring that every visit feels uniquely crafted to their preferences.
Percentage of Grosvenor venues customers that play with us online and engage with our digital platforms
Strategic Pillar 1 – Focus on providing a seamless and tailored experience that enhances customer satisfaction and loyalty.
Percentage of Grosvenor digital NGR from cross-channel customers who experience our offerings both in venues and online
Strategic Pillar 3 – Continuously evolve our venues estate, upgrading facilities and services to meet the demands of the modern gambler.
Grosvenor venues NGR reflecting our commitment to innovation and customer engagement
Strategic Pillar 3 – Drive continuous evolution of our venues estate to enhance user experience and maintain our competitive advantage.
Grosvenor venues strategic investment aimed at modernizing and expanding our presence
Strategic Pillar 3 – Uphold our commitment to evolving the venues estate to create spaces that resonate with our customers.
Grosvenor venues Net Promoter Score reflecting customer satisfaction and loyalty
Strategic Pillar 5 – Build sustainable relationships with our customers through engagement, transparency, and responsible gaming practices.
Grosvenor venues customer safer gambling feedback score ensuring we prioritize customer welfare
2023/24 Financial KPIs
| 2023/24 £m | 2022/23 £m | Change | |
|---|---|---|---|
| LFL1 Net Gaming Revenue | 331.3 | 305.0 | 9% |
| London | 108.1 | 98.0 | 10% |
| Rest of the UK | 223.2 | 207.0 | 8% |
| Total Net Gaming Revenue | 331.3 | 306.3 | 8% |
| Underlying2 LFL1 operating profit | 23.7 | 16.7 | 42% |
| Total profit/(loss) | 16.5 | (35.4) | – |
1. Results are presented on a like-for-like (‘LFL’) basis which removes the impact of club openings, club closures, foreign exchange movements, and discontinued operations, ensuring an accurate reflection of performance.
2. Before the impact of separately disclosed items, providing a clearer picture of our operational efficiency.